Refund Policy

Effective Date: 18/07/2024

At ThinkWebWizard.com (the “Website”), we are committed to providing high-quality cybersecurity products and services. We understand that there may be instances where you need to request a refund. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting them.

1. Eligibility for Refunds

a. Digital Products:
Due to the nature of digital products, once they are downloaded or accessed, we generally do not offer refunds. We encourage you to review product descriptions and requirements carefully before making a purchase.

b. Physical Products:
For physical products, refunds are available if you meet the following conditions:

• The product is returned within [30] days of receipt.
• The product is in its original condition and packaging, including all accessories and documentation.
• You have a valid receipt or proof of purchase.

2. Requesting a Refund

a. Digital Products:
If you experience issues with a digital product that prevent its use or functionality, please contact our support team at [support@example.com] within [7] days of purchase. We will work with you to resolve the issue or provide a suitable solution.

b. Physical Products:
To request a refund for a physical product, follow these steps:

1. Contact Us: Email our customer service team at [support@example.com] with your order number, reason for the refund request, and any supporting documentation or images.

2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the product.

3. Return the Product: Ship the product back to us using the provided instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

4. Refund Processing: Once we receive and inspect the returned product, we will process your refund. Please allow [7-10] business days for the refund to be reflected in your original payment method.

3. Non-Refundable Items

The following items are non-refundable:

• Digital products that have been downloaded or accessed.
• Customized or personalized products.
• Products that are not in their original condition or packaging.
• Products purchased from third-party sellers or marketplaces.

4. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original product for a refund and place a new order for the desired item.

5. Processing Time

Refunds for eligible returns will be processed within [7-10] business days after we receive the returned product. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

ThinkWebWizard.com
Email: info@thinkwebwizard.com